Better decisions 
in less time 
with more confidence.

Staff Assessment Tool ^®

The Staff Assessment Tool^® is high quality, statistically reliable staff survey that helps library leaders make fact-based decisions.

The Patron Assessment Tool^® is a 49-question survey of your staff members that they can complete in about 10 minutes.    But look at the information it provides you:

Overall Staff Satisfaction Index
Gives you critical information regarding the overall satisfaction of your staff members and whether that level of satisfaction is increasing or decreasing.

Critical Success Factors
Indicates what the “levers” of satisfaction are among staff members that can help you identify where small changes can have large effects on how staff members feel about their work.

Patron Stress Index
Measures the frequency of stress inducing conduct of patrons related to
     Anger
     Unrealistic expectations
     Problematic behaviors  
     Threatening behaviors

Seven Performance Indices
Facilities and Operations Index
Flexibility Index
Teaming Index
Morale Index
Conflict Management Index
Management Index
Professional Development Index

Goals for improving staff performance

Demographics

Plus...a comparative profile on all indices comparing your library with industry standards.

Samples

The Staff Assessment Tool^® Report

Staff Assessment Tool^® Survey

Materials for Your Board 

 

Contact and Support

Holy Cow! Consulting
PO Box 8422
Columbus, Ohio 43201
614-208-4090
russ@holycowconsulting.com

Holy Cow! Consulting is a proud supporter of 
Montana de Luz, a home for HIV infected children in Honduras.