Better decisions in less time with more confidence

				Better decisions in less time with more confidence.
New tools for 21st century organizations				*Services to Libraries*
COMMUNITY SURVEYS	STAFF SURVEYS	PLANNING	TRAINING	MEDIATION	PUBLICATIONS	RESOURCES	HOME
The Patron Assessment Tool^® is high quality, statistically reliable community survey that helps library leaders make fact-based decisions. The Patron Assessment Tool^® is a 63-question, single-sheet survey that can be customized with additional questions. We help you design a process that will generally achieve a 30% - 50% return rate. The report provides library leaders with the following: Key Indicators Gives you critical information regarding the community’s evaluation of the overall performance of your library. Critical Success Factors Usage Rate Number of non-users, infrequent users, and frequent users in your community Eight Performance Indices Staff Index Collection Index Facilities Index Technology Index Program Index Operations Index Speed Index Malfunction Recovery Index Goals for expanding your market Demographics Plus...a comparative profile on all indices comparing your library with industry standards.				"The Patron Assessment Tool gave the residents of the North Canton Public Library service area an opportunity to have input in the creation of a strategic plan that, although written by the Library Board of Trustees, ultimately belongs to the entire community." Karen Sonderman, Director North Canton Public Library "Like no other management tool, you can validate performance and bench against other libraries in an 'apples to apples' way. To have the flexibility to add your own questions for specific budgetary and service planning was invaluable to us—especially the ease of pulling data by gender and age for individual questions. The information yield exceeded our expectations." Carol Pelz, Director Grandview Heights Public Library Samples The Patron Assessment Tool^® Survey The Patron Assessment Tool^®Report Executive Summary Materials for Your Board References
				Contact Information Russ Crabtree Holy Cow! Consulting PO Box 8422 Columbus, Ohio 43201 614-208-4090 russ@holycowconsulting.com